Waqd Information Technology Company (WITCO SA) ("we," "us," or "our")
operates the MRSD AI-driven computer vision system ("MRSD" or "the
Service"). This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you use our Service, which includes
accessing and analyzing video data from surveillance cameras.
1. Information We Collect
MRSD is designed to provide tactical insights into business operations
by analyzing video footage. We collect and process the following types
of information:
Video Data: Live and/or recorded video feeds from
CCTV cameras integrated with the MRSD Service. This data is the
primary input for our AI analysis.
Derived Analytical Data: Information generated by our
AI models from the analysis of video data, which may include:
Object counts (e.g., number of people, vehicles).
Dwell times (e.g., time spent by a car in a service area, customer
wait times).
Movement patterns and flow analysis (e.g., customer behavior, staff
paths).
Activity levels.
Face detection and recognition data (e.g., unique identifiers for
repeat visitors, VIP customers). This may involve processing
biometric information or derived biometric identifiers depending on
implementation.
Behavioral patterns (e.g., unusual or suspicious activities).
Metadata associated with video streams (e.g., timestamps, camera
ID, location).
User Account Information: Information you provide when
creating or managing your MRSD account, including:
Name, email address, mobile number.
Login credentials (username/password).
Contact information for support or communication.
Technical and Usage Data: Information about how you
access and use the Service, such as IP addresses, device information,
browser type, operating system, access times, and pages viewed. This
helps us ensure service functionality and improve performance.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain the MRSD Service, including
real-time monitoring and analytical dashboards.
To analyze video data using AI to generate actionable
insights into staff productivity, customer behavior, and operational
efficiency.
To enhance security through behavior detection and
real-time alerts.
To identify and track repeat visitors or VIP customers
for personalized experiences, where applicable and configured by the
client.
To improve, personalize, and develop new features and
functionalities for the Service.
To communicate with you regarding your account,
updates, support inquiries, and important service-related notices.
To monitor and analyze usage trends and activities to
ensure the Service's functionality, performance, and security.
To comply with legal obligations and enforce our terms
of service.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may
share information in the following circumstances:
With Your Consent: We may disclose your information to
third parties with your explicit consent.
Service Providers: We may share information with
third-party vendors, consultants, and other service providers who
perform services on our behalf (e.g., cloud hosting, data analytics,
customer support). These providers are contractually obligated to
protect your information and use it only for the purposes for which we
disclose it to them.
Business Transfers: In connection with any merger,
sale of company assets, financing, or acquisition of all or a portion
of our business by another company, your information may be
transferred.
Legal Requirements and Protection: We may disclose
your information if required to do so by law or in the good faith
belief that such action is necessary to (a) comply with a legal
obligation, (b) protect and defend our rights or property, (c) act in
urgent circumstances to protect the personal safety of users of the
Service or the public, or (d) protect against legal liability.
Aggregated or Anonymized Data: We may share aggregated
or anonymized information that cannot reasonably be used to identify you
with third parties for various purposes, including business analysis,
research, and marketing.
4. Data Storage and Security
We implement reasonable technical, administrative, and physical security
measures designed to protect your information from unauthorized access,
use, alteration, and disclosure. This includes, but is not limited to:
Data encryption during transit and at rest.
Access controls and authentication mechanisms.
Regular security audits and vulnerability assessments.
Secure data centers for storage of processed data.
However, no method of transmission over the Internet or method of
electronic storage is 100% secure. Therefore, while we strive to use
commercially acceptable means to protect your information, we cannot
guarantee its absolute security.
5. Data Retention
We retain collected information for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention period
is required or permitted by law (e.g., for legal, tax, or accounting
purposes).
Video footage itself may be processed in real-time or stored temporarily
for analysis, depending on client configuration and service features.
Derived analytical data (e.g., counts, metrics, aggregated patterns) is
retained according to our internal data retention policies and client
agreements.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights
regarding your personal data processed by MRSD:
Right to Access: Request access to your personal data.
Right to Rectification: Request correction of
inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): Request
deletion of your personal data under certain conditions.
Right to Restriction of Processing: Request us to limit
the processing of your personal data.
Right to Data Portability: Request to receive your
personal data in a structured, commonly used, and machine-readable
format.
Right to Object: Object to the processing of your
personal data under certain circumstances.
To exercise any of these rights, please contact us using the contact
information provided below.
7. Children's Privacy
The MRSD Service is not intended for use by individuals under the age of
18. We do not knowingly collect personally identifiable information from
children under 18. If you are a parent or guardian and you are aware that
your child has provided us with personal data, please contact us. If we
become aware that we have collected personal data from children without
verification of parental consent, we take steps to remove that information
from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of
any changes by posting the new Privacy Policy on this page and updating the
"Last Updated" date at the top. You are advised to review this Privacy
Policy periodically for any changes. Changes to this Privacy Policy are
effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By mail: Waqd Information Technology Company (WITCO SA), 4412 Prince
Mohammed Ibn Salman Ibn Abdulaziz Rd, 2nd Floor, Office No. 13, Riyadh
13515, Saudi Arabia.